About Heartful Care Services
Caring People. Real Support. Genuine Outcomes.
Caring People. Real Support. Genuine Outcomes.
Heartful Care Services is a family-owned and operated NDIS provider, founded on a shared conviction: that truly great disability support must come from the heart.
Our journey to founding Heartful Care Services was shaped by lived experience — witnessing first-hand the profound difference that compassionate, expert, and respectful support makes in a person’s life, and equally, the real harm that indifferent or under-skilled care can cause. That experience gave us an unshakeable commitment: to build a provider that sees every participant as a full human being — with unique goals, unique circumstances, and the right to live a full and meaningful life.
Our Story
As a family business, we bring a level of personal care and accountability that larger organisations simply cannot offer. Every participant we support matters to us — not as a case number or a funding line, but as a person we are genuinely invested in helping.
We bring together cultural understanding, professional expertise, and genuine warmth. Our team reflects the richness and diversity of the Canberra community — multilingual, inclusive, and deeply respectful of every background, belief, and individual preference.
Registered with the NDIS Quality and Safeguards Commission from March 2026, we hold approval to provide 15 classes of support — from everyday personal care to complex high-intensity clinical support and full plan management — meaning we can serve participants across a wide range of needs and grow alongside them as their circumstances change.
The name Heartful was chosen deliberately. Because care without heart is simply a transaction. We offer something more: a partnership built on trust, respect, and genuine commitment to your wellbeing.
Our Mission
To empower every person with disability to live the life they choose — with dignity, independence, and the support of a team that genuinely cares.
Our Vision
A Canberra community where every person with disability has access to compassionate, high-quality support that enables them to achieve their personal goals and participate fully in community life.
Our Values
- Heart — We lead with empathy, warmth, and genuine care in every interaction.
- Respect — We honour the dignity, choices, and individuality of every participant.
- Excellence — We are committed to the highest standards of care and continuous improvement.
- Integrity — We are honest, transparent, and accountable in everything we do.
- Inclusion — We welcome people of all backgrounds, abilities, and cultures.
- Empowerment — We support participants to build real independence and exercise genuine choice and control.
Our Team
Our team reflects the diversity of the community we serve — multilingual, inclusive, and deeply committed to the people we support. All support workers hold current NDIS Worker Screening clearances, first aid and CPR certification, and complete regular professional development aligned with the NDIS Practice Standards and Code of Conduct.
NDIS Registration
Registration ID
4-LGNLQWA
Legal Name
B Shah & P Shah
Trading Name
Heartful Care Services
ABN
40 291 583 718
Registration Active
9 March 2026 – 9 March 2029
Registered With
NDIS Quality and Safeguards Commission
Classes of Support
15 registered support categories
