Privacy Policy
Effective: March 2026 | ABN: 40 291 583 718
Our Commitment
Heartful Care Services (B Shah & P Shah) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and all NDIS privacy obligations.
Information We Collect
Full name and contact details, date of birth, NDIS number and plan details, health and disability information, emergency contacts, service agreements and financial information.
How We Use Your Information
To deliver your NDIS supports, communicate with you and your representatives, manage plan funding, comply with legal obligations, and improve our services.
Sharing Information
We do not share your information without consent, except where required by law or necessary to deliver your supports. We do not sell personal information.
Security
Stored securely in our client management system. Accessible only by authorised staff.
Access and Correction
You have the right to access and correct your information. Contact us at info@heartfulcareservices.com.au.
Privacy Complaints
Contact us first. If unresolved, contact the OAIC at www.oaic.gov.au or 1300 363 992.
